Our couriers require a physical address not a post box so please bear that in mind when ordering.
Shipping
The Urban Beehive will arrange Australia-wide delivery of products on behalf of the Purchaser using Australia Post, Toll IPEC and Shippit.
The Urban Beehive will take all reasonable actions to facilitate safe and timely delivery, however The Urban Beehive takes no responsibility for any damage or loss that may occur during delivery.
As you will understand, The Urban Beehive reserves the right to hold any order for suspected fraud.
Shipping cost
Shipping costs are influenced by package size and weight of the product and your location. Exact shipping costs will be added as a fixed price to each item sale at checkout.
From time to time, shipments may be delivered by a carrier different from the one selected at checkout. This may occur due to logistical considerations, carrier availability, or efforts to ensure faster delivery. In such cases, you will not be charged any additional fees, and tracking information will be provided as usual.
Special Order items will not be charged freight until we obtain a quote.
Shipping Timeframe
Stock permitting, we aim to dispatch all orders within 2 business days. A business day is Monday to Friday and excludes public holidays.
Delivery times are not guaranteed as once your order has been dispatched as delays and parcel loss can occur. Estimated shipping times are 2-7 days depending upon your location within Australia. In the event of prolonged delays and non-delivery please contact us so that we can investigate the delay for you.
Shipping Destinations
The Urban Beehive ships goods Australia-wide however international purchasers should contact The Urban Beehive on T: +61 2 9232 5600 or E: bees@theurbanbeehive.com.au to enquire about a special order.